Introducing Customer Service Management Lab: REQUEST DEMO.

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Customer Service
Management
(CSM) Lab

there is simply a bettter way to grow and master sales

Elevate your customer service from request to resolution.

Great service means more than just engaging your customers. Connect customer service with other teams to resolve issues quickly and proactively. Marketing, sales, and service software that helps your business grow without compromise.

There’s a better way to grow. Simply be a hero at it.

The Smart Lab Customer Service Management includes powerful platform capabilities so you can quickly build and deliver apps to accelerate your digital transformation.

  • Increase customer satisfaction

    Provide personalized self-service options and automate common customer requests.

  • Boost everyone's efficiency

    Fix issues faster and minimize costs by connecting customer service with field service and other departments.

  • Improve products and services

    Analyze trends and monitor products and services to identify issues and preemptively notify customers.

Capabilities that scale with your business

Customer Service Management groups key applications and capabilities into scalable packages that can grow with you as your needs change.

  • Issue Management

    Manage customer interactions and visually track activities, case status, and SLAs

  • Intelligent Routing

    Automatically assign cases and work orders based on skills, availability, and location.

  • Omni-Channel

    Intergrate telephony systems and support customers across web, phone, chat, email, and social media.

  • Customer Data Management

    Give clients a view of accounts, contacts, entitlements, contracts, products, assets, and install base.

  • Visual Workflow and Automation

    Automate assignments, tasks, and service processes with a simple drag and drop interface.

  • Automate Customer Self-Service

    Drive sel-service with Knowledge Management, Communities, Service Catalog, and Service Portal.

Start Growing With Smart Lab CSM Today

With tools to make every part of your process more human and a support team excited to help you, getting started with inbound has never been easier.

  • Delight user experiences

    Provide a modern experience with personalized mobile apps, self-service portals, and contectual operations

  • Custom applications

    Enable anyone in your organization to quickly extend Customer Service Management or build custom business apps.

  • Intelligent automation

    Use machine learning and AI-powered chatbots to make your customers experience more unified and more efficient.

Request a Demo

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