Elevate your customer service from request to resolution.
Great service means more than just engaging your customers. Connect customer service with other teams to resolve issues quickly and proactively. Marketing, sales, and service software that helps your business grow without compromise.
Be a customer experience superstar.
Smart Lab CSM offers a full stack of software for marketing, sales, and customer service, with a completely free CRM at its core. They’re powerful alone — but even better when used together.
Marketing software to help you grow traffic, convert more visitors, and run complete inbound marketing campaigns at scale.
Time-saving sales software that helps you get deeper insights into prospects, automate the tasks you hate, and close more deals faster.
Customer service software to help you connect with customers, exceed expectations, and turn them into promoters that grow your business.
There’s a better way to grow. Simply be a hero at it.
The Smart Lab Customer Service Management includes powerful platform capabilities so you can quickly build and deliver apps to accelerate your digital transformation.
Increase customer satisfaction
Provide personalized self-service options and automate common customer requests.
Boost everyone's efficiency
Fix issues faster and minimize costs by connecting customer service with field service and other departments.
Improve products and services
Analyze trends and monitor products and services to identify issues and preemptively notify customers.
Capabilities that scale with your business
Customer Service Management groups key applications and capabilities into scalable packages that can grow with you as your needs change.
Manage customer interactions and visually track activities, case status, and SLAs
Automatically assign cases and work orders based on skills, availability, and location.
Intergrate telephony systems and support customers across web, phone, chat, email, and social media.
Customer Data Management
Give clients a view of accounts, contacts, entitlements, contracts, products, assets, and install base.
Visual Workflow and Automation
Automate assignments, tasks, and service processes with a simple drag and drop interface.
Automate Customer Self-Service
Drive sel-service with Knowledge Management, Communities, Service Catalog, and Service Portal.
Start Growing With Smart Lab CSM Today
With tools to make every part of your process more human and a support team excited to help you, getting started with inbound has never been easier.
Delight user experiences
Provide a modern experience with personalized mobile apps, self-service portals, and contectual operations
Enable anyone in your organization to quickly extend Customer Service Management or build custom business apps.
Use machine learning and AI-powered chatbots to make your customers experience more unified and more efficient.